What are your holiday order deadlines?

In the US, order by December 10th to receive apparel, mugs, and posters by Christmas. For pins, stickers, and other accessory items that ship directly from me, order by Dec 17th to have in hand by Christmas. (But better to give yourself more wiggle room than that if you can!)

International? Place your order before December 5th. (My printing partner has locations around the world, but it can be difficult to predict shipping time everywhere, so I can't guarantee arrival times.) Customs can slow orders down, so please order as early as you can to give your shipment the best chance.

Is it too late, but you still want to give that person a gift? Try a digital gift card! You can buy one with seconds to spare, and then your gift-recipient gets to pick out their favorite item.

What is your Return Policy?

All apparel and accessories purchased from this site are custom made and printed just for you, not mass produced. Returns cannot be offered unless the item is defective. Exchanges, however, can be offered for apparel sizing issues. To set up an exchange, please reach out via the Contact page, include your original order information and the size you'd like in your e-mail, and I will get back to you pronto!

If something you received is defective or mis-printed, please contact me via email at michelle@polliadesign.com with a picture of the damaged item and your order number and I will gladly replace your item.

Pins, keychains, stickers, patches, bookmarks, and magnets likewise are eligible for a refund or replacement if they arrive damaged or if you receive the wrong item by mistake. If you are unhappy with any of these items upon receipt, I will accommodate a return granted that the items are in their original condition. You will need to pay for the return shipping (which, for such small items, may amount to more than you paid for the item in the first place, so keep that in mind!) Please reach out to me via email at michelle@polliadesign.com if you are not satisfied with your order and I will do what I can to make it right. 

I like one of your designs, but I don't see it available on the product I want. Can you print me a _____?

Most likely, yes! Most of the products you see on this site (shirts, posters, mugs, etc.) are printed to order, which helps eliminate wasteful manufacturing excess and also allows me to offer designs on a wider variety of products! So if you're looking at a poster design you love, but you want it on a tank top, just reach out to me at michelle@polliadesign.com or message me using the chatbox in the corner of your screen, and I'll set up the new product for you! The exceptions are enamel pins and keychains and embroidered patches - those, sadly, must be mass-manufactured.

If typing a message and interacting with a human feels exhausting, I get it :) You can still see some other product varieties on my Redbubble shop page.

Do you ever have sales?

Sometimes! You'll hear about them if you subscribe to my mailing list (scroll down). It'll never be more than 20% off, so don't hold out for a bigger discount than that!

I will also rarely offer free shipping because frankly, free shipping does not exist. To offer free shipping I would really have to bump up all of my prices to account for it, and I think we're all better than that marketing runaround. I do my utmost to keep my products as affordable as possible without losing money myself (it's a tightrope).

If you REALLY want free shipping and are an Amazon Prime member, you can check the selection of items I have listed on Amazon.

I have an idea for a shirt, would you make it?

Maybe! If you have a very specific, PERSONAL thing in mind, like you want a rainbow digital illustration of your dog, or you want the names of your family members included in a design, you can commission that piece from me by contacting me at michelle@polliadesign.com.

If you have an idea that would be of interest to the general public, like a cool quote or a funny pun, I might just make it. Send your pitches to me by email or social media message/comment.

My shirt has kind of a smell...

No worries! Because these shirts are all printed on-demand for you and you alone, the direct-to-garment printing process can leave a vinegar-ish smell. This smell will be gone after the first wash. You'll notice the same scent if you buy a shirt from Redbubble, Teepublic, or Amazon Merch, as all of these print individual shirts on demand.